FAQ
Shipping
How much is shipping?
Shipping is free on Australian orders over $140. Below that, rates are calculated at checkout.
How long does it take?
Orders are dispatched within 1–3 business days. Standard delivery takes 2–7 business days and Express takes 1–3 business days, depending on where you are. Launches and peak periods can take a little longer.
Do you ship internationally?
Not yet. We ship within Australia only for now.
How do I track my order?
Every order is tracked. You'll get an email with a tracking link as soon as it ships.
Fit and sizing
Are the tees unisex?
All of them. Good coffee doesn't care who's drinking it, and neither do our tees. Every design comes in both fits, cut to work on anyone. Pick the shape you like and use the size guide to find your size.
What's the difference between Boxy and Oversized?
Boxy is cut short and wide, with a cropped body that sits at the waist. Oversized is longer and looser, with a relaxed drape that falls below the hips.
Which size should I get?
Boxy: if you like it cropped, take your usual size. For more length, size up one. Oversized: take your usual size for a relaxed fit, or size down for a closer fit. Full measurements are in our size guide.
Will it shrink?
The cotton is heavyweight and holds its shape. Wash cold and hang dry, and it will keep its size.
The tees
What are they made of?
300gsm heavyweight 100% cotton, with a dense rib collar that stays flat.
How are the prints made?
Each design is printed in Sydney using DTF (direct-to-film) transfers, which keep fine lines sharp and hold up wash after wash.
How do I care for my tee?
Cold wash inside out. Hang dry. Don't iron over the print.
Returns and exchanges
Can I swap for a different size?
The quickest way is to place a new order for the size you want, then return the original for a refund. That way your new tee ships straight away.
Can I return it for a refund?
Yes, within 14 days of delivery. Items need to be unworn, unwashed and with tags attached. Refunds go back to your original payment method within 3–7 business days of us receiving the return. Return postage is on you, unless the item is faulty or we made a mistake. See our full returns policy.
My tee arrived faulty. What now?
Email us within 7 days of delivery with your order number and a photo. We'll cover return postage and send a replacement or a full refund.
Can I return sale items?
Sale items can't be returned unless they're faulty.
Orders and payment
How can I pay?
Visa, Mastercard, American Express, UnionPay, PayPal, Shop Pay, Apple Pay and Google Pay.
Can I change or cancel my order?
Email us as soon as possible. If your order hasn't been dispatched yet, we'll sort it out. Once it's on its way, you can still return it within 14 days.
The Batch
What does "batch" mean?
Each collection is released as a batch, a small run of designs. When the next one drops, some designs stay and some don't. Join the list to hear first.
How do I get in touch?
Email hello@thebatch.com.au or message us on Instagram. We reply within 2 business days.