Returns & Refunds

We want you to feel confident in every purchase.

If something isn’t right, we offer a straightforward returns process designed to keep things simple.

Returns

We accept returns on eligible items within 14 days of delivery.

To be eligible:

• items must be unworn, unwashed and in original condition
• all original tags must be attached
• items must be returned in their original packaging where possible

To start a return, please contact us at:
hello@thebatch.com.au

Exchanges

If you need a different size or item, we recommend placing a new order and returning the original item for a refund.

This ensures the fastest turnaround and avoids items selling out.

Refunds

Once your return is received and inspected:

• refunds will be issued to your original payment method
• this may take 3–7 business days depending on your provider

Shipping costs are non-refundable, unless the item is faulty or incorrect.

Faulty or Incorrect Items

If your item arrives damaged, faulty or incorrect:

Please contact us within 7 days of delivery with:

• your order number
• a brief description
• photos of the issue

We’ll resolve it as a priority with either:

• a replacement
• or a full refund

Australian Consumer Law

Our returns policy sits alongside your rights under the Australian Consumer Law.

If a product has a major fault, you are entitled to a replacement or refund. For minor faults, the item may be repaired or replaced.

Shipping Returns

Customers are responsible for return shipping costs unless:

• the item is faulty
• or we made an error

We recommend using a tracked service, as we cannot be responsible for lost return parcels.

Final Notes

• Sale items may be excluded from return unless faulty
• We reserve the right to reject returns that do not meet the above conditions