Terms of Service

These Terms of Service govern your use of our website and the purchase of products from our store.

By accessing or using our site, you agree to these terms.

Overview

This website is operated by the Batch.
Throughout the site, the terms “we”, “us” and “our” refer to the Batch.

By visiting our site or purchasing from us, you engage in our service and agree to be bound by these Terms.

Online Store Terms

By using this site, you confirm that:

• you are at least the age of majority in your place of residence, or have given consent for a minor to use the site under your supervision
• you will not use our products for any unlawful or unauthorised purpose
• you will not violate any laws in your jurisdiction

Any breach of these Terms may result in termination of your access to our services.

Products & Availability

All products are offered in limited quantities and may be unavailable once sold out.

We reserve the right to:

• change or discontinue products at any time
• limit sales by person, region or jurisdiction
• correct errors in product descriptions, pricing or availability

We aim to display product colours and details accurately, but we cannot guarantee exact representation across all screens.

Pricing & Payments

All prices are listed in AUD (Australian Dollars) unless otherwise stated.

We reserve the right to:

• update pricing at any time without notice
• refuse or cancel orders suspected of fraud or misuse

Payment must be received in full before orders are processed.

Orders

We reserve the right to refuse or cancel any order for reasons including:

• product availability
• errors in pricing or product information
• suspected fraudulent activity

If your order is cancelled after payment, you will receive a full refund.

Shipping & Delivery

Shipping timeframes are estimates only.

Once an order has been dispatched:

• we are not responsible for delays caused by shipping carriers
• risk passes to the customer upon delivery

Please refer to our Shipping Policy for full details.

Returns & Refunds

Returns and refunds are handled in accordance with our Returns & Refund Policy.

Nothing in this section excludes your rights under the Australian Consumer Law.

Intellectual Property

All content on this site, including:

• images
• designs
• logos
• wording

is the property of the Batch and may not be used, reproduced or distributed without permission.

Third-Party Services

We may use third-party services such as:

• payment providers
• shipping carriers
• analytics tools

We are not responsible for the practices or policies of these third parties.

Limitation of Liability

To the maximum extent permitted by law:

We are not liable for:

• indirect or incidental damages
• loss of profits, data or business opportunities
  arising from the use of our site or products

Where required by law, our liability is limited to:

• replacement of the product
• or refund of the purchase price

Australian Consumer Law

Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law.

You are entitled to:

• a replacement or refund for a major failure
• compensation for any other reasonably foreseeable loss or damage

Changes to These Terms

We reserve the right to update or change these Terms at any time.

Changes take effect immediately upon being posted on the site.

Contact

For any questions regarding these Terms, please contact:

hello@thebatch.com.au