Shipping

We keep things simple and transparent from order to delivery.

Order Processing

Orders are typically processed within 1–3 business days.

Once your order has been dispatched, you’ll receive a confirmation email with tracking details.

Please note:

• orders are not processed on weekends or public holidays
• during peak periods or product launches, processing times may vary

Shipping Timeframes

Estimated delivery times:

• Australia (Standard): 2–7 business days
• Australia (Express): 1–3 business days

Delivery times are estimates and may vary depending on location and carrier conditions.

Shipping Costs

Shipping rates are calculated at checkout.

We may offer:

• free shipping on orders over a certain value (displayed at checkout)
• flat-rate or carrier-based pricing depending on your location

Tracking

All orders include tracking.

Once your order is dispatched, you’ll receive:

• a tracking number
• a link to follow your parcel

If you haven’t received tracking within a few days, contact us at:
hello@thebatch.com.au

Delivery

We work with trusted shipping partners, however:

• delivery timeframes are not guaranteed
• delays may occur during peak periods or due to factors outside our control

Once your order has been delivered, responsibility for the parcel transfers to the customer.

Incorrect Address

Please ensure your shipping details are correct at checkout.

We are not responsible for:

• orders shipped to incorrect or incomplete addresses
• parcels returned due to address errors

If your order is returned to us, additional shipping charges may apply for re-delivery.

Lost or Delayed Parcels

If your order appears delayed or lost:

• please contact the shipping provider first using your tracking number
• if you need further assistance, reach out to us and we’ll help where possible

Australian Consumer Law

Nothing in this policy affects your rights under the Australian Consumer Law.